Orvis Customer Service

Let’s talk about Orvis shall we. I bought my Orvis boots at the start of the season, a pair of Henrys Fork II Premium Wading Boot – I was pretty annoyed as the last boots I bought from another company fell apart pretty quick so decided it was time I bought a top of the range pair. Naturally I turned to Orvis as they are known as being a good reputable company with good customer service. The customer service part was one of the deciding factors – I had read on various forums about their policy particularly to do with waders. We all know the problems of waders leaking after just a season and sometimes even less for that matter – when other companies expect you to jump though hoops too get them fixed Orvis simply send you a new pair. I do expect this to be within reason though – I mean if it was like ten years later than I reckon natural wear and tear is not permissible as a fault. A rule of thumb I think for breathable waders would be 5 years normal fishing – normal fishing being a few times a week with good care being taken of them between sessions. For boots I reckon 3 years – considering they are in water and spend most of the season wet I think they should start looking tatty after a year and a half and probably giving up the ghost during the third year.

Anyway, I bought my new boots from Orvis and then wore them for the season – I put my initial impressions in my review section and got used to my new boots.

Boy – they were good. The only drawback was the outer layer seemed to be peeling off causing them to not look as good but still functioning just fine. I was a wee bit concerned about the rubber toe section as after the skin came away it looked like it might follow suit as well – I knew it would take a while for that to happen though so was not overly concerned – there was fish to be caught…

All well and good until one fateful day during the first season when the felt sole fell of…I knew it had fallen off as I put my foot down on a boulder and slid around a half metre into a deep hole. It would have been a pure comedy moment if someone had been around with a camera but as it was I just flapped around a bit – got myself to shore and inspected the damage – the whole felt sole had come away.

I went home and wrote up my report for the day – thinking about what I was going to do about it – I paid good money for those boots. I was considering buying more felt and sticking them on myself but I would have to buy studs, I was then thinking of contacting Orvis to see what they could do but because of bad experiences with companies in the past I reckoned all in all it was going to be a pain in the ass trying to sort it out.

Well, within a few hours of that post going live James Hathaway from Orvis US got in contact offering to replace the boots. We exchanged a few emails; the boots got diverted to Canada by accident but eventually ended up on my doorstep.

Now, a cynic might say Mr. Hathaway was just worried about a bit of negative press on the net however I now know otherwise. Yea fair enough, he contacted me first but you know, I reckon if I had contacted Orvis the exact same thing would have happened – new boots. I have now heard similar stories from other people about Orvis, not just about boots but waders, rods and reels as well. In this day and age tackle manufacturers have got to take that little extra step to get the punters to buy the products – it does not have to be the fastest this or a techno gizmo that will help you catch more fish,, good old fashioned customer service will win the day every time. So has Mr Hathaway done here? Well he sure as heck has got himself a new customer for the future that’s what – waders, boots – I am looking for a new 4 weight, my first choice will probably now be an Orvis!

Now you know how much I moan about tackle manufacturers, but I hope you think of my words the next time you are in the market for a bit of new kit as well – that kind of customer service deserves business.

[tags]orvis customer services, james hathaway, orvis, Henrys Fork II Premium Wading Boot [/tags]

Record Salmon caught on the Ness ?

The British record salmon of 64lbs was caught on the Tay by Miss Georgina Ballantine in 1922…

tay record salmon

…however the British angling world is buzzing with the news of a potential record catch on the Ness system.

Reports suggest the cock salmon caught on the Dochfour beat of the River Ness measured 56 inches long and 50 inches around the girth. Seemingly it measures 2 inches longer than Miss Ballantine’s record.

The Salmon was returned unharmed without it actually being weighed. This has caused a bit of controversy on various forums with people stating that the fish although is very large does not look anywhere near the record – some people are even suggesting the size has been inflated to drum up a bit of business as the takings are down up north – the cynical cads ;-)

I will let you decide – go and look at the chat !

Fly Forums Thread (the cynical one)

Salmosalar Thread (the optimistic one)

The Scotsman Newspaper (reports on the ultimate fishy tail)

 

EDIT:

‘Monster’ fish record bid refused

New Sites…new links…

When I first started this blog there was no other fly fishing site just like it – blogs that is – now every other week I am sifting through many sites that people have sent me to look at. They far surpass me in the old design stakes and the content aint half bad iether ;-)

Fish Swami -Fish Swami was born in the minds of a few college pals as a place to remember the trips of yesteryear. He hopes to create a place for others to share their experiances as well – should build into a nice little community portal – all very web 2

Sierra Trout – Sierra Trout – damn that is a slick site – I like the understatement on October the 11th 2007 “another nice brown” That site is one too watch !!

The Trout Zone – This lovely little personal site from the US struck a cord – i started out many moons ago on blogger as well – however he seems to catch larger trout than me so that is where the similarity ends. I think its great

Jeremiah Quinn – Jeremiah Quinn’s site is not a blog as such but I think deserves a special mention as he likes urban fishing – he has fished a lot of urban rivers in the UK but not the Kelvin as he is not hard enough yet.. Saying that though, he also used to be a boxer and looks pretty crazy in some of his photos so I reckon by next year he will be able to join me for a little urban action.

Pike on the bank..

We searched for Pike – jeepers we walked around a whole loch looking for them. The loch we found could not have been more Pikey – it was weedy, shallow in places and actually had trees growing in the middle of the loch. It looked like perfect Pike habitat. We attached it with plugs thinking that as soon as we located Pike we would start bombarding them with flies. Alas it was not to be – we fished around that whole loch and did not catch a think. It seems like either Pike are switched on and you get plenty of action or they are off and you would swear the things were not in the water.

We decided to head to the Forth n Clyde canal for a little more Pike action – within half an hour I had a Pike – not a big one but it certainly got the old adrenalin pumping. The pike took right under my nose and came at the plug like a green torpedo – fantastic fun. I am hoping once the weather gets a bit colder the weed in the canal with die back a bit as at the moment a good cast is damn near impossible.

We met a young lad who had never been fishing before so Alex and I gave him some advice on tactics and …er…casting.

Alex rather gallantly took my photo…

We met a chap called Vinnie who fishes the canal all year round for Pike – mostly dead baiting – he told us a few more spots to try.

Looking forward to it already!

A mixed bag…

Mixed results as the season draws to a close. I have had several sessions on my other favourite river, two at the local canal for Pike and one down the Kelvin.

I met Mike down at my other river for a few hours, the river was slightly high and the colour of tea but did not let that put me off. What put me off was a near dunking accident – on trying to cross the river I became wedged up against a ledge and could not get myself away from it because of the force of water. Got the old heart rate pounding, I could see my life flashing before my eyes (as well as my net and rod for that matter) – regretting some of the things I have done and some of the things I could have done a little more. As it was I managed to crawl to safety and within 10 mins all was forgotten. I managed to pick up several grayling – two on the dry and two on the nymph.

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I managed one trout. I think it is that time of year where the trout really do have other things on their mind. Sure, the hatches might not be as intense as the start of the year but the trout go absolutely bananas when hooked, usually jumping out of the water several times rather than boring deep. I have not seen a big fish for a while which I find odd as I know they are still there.

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A couple of trips down to the local canal, one by myself and one with Alex. I am waiting on a new reel for my 8/9 weight so was using my spinning rod and a rattling plug. Turns out we shouldn’t have bothered as the Pike were not playing the game and we nearly got blown back to the car by a roaring gale. The canal is still weedy as well which made getting a good retrieve happening nearly impossible.

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Tuesday night down to the Kelvin – I have heard rumours of large numbers of Sea Trout in the river so thought I would chance my arm – sods law meant the river was a little high with a dodgy color i.e. like mud. Plenty of fly life on the water – very small olives

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I thought Large Dark Olives would have made an appearance by now but I never seen any. I used a dry and dropper and proved there is always a couple of crazy trout in the river.

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Review:In the Company of Rivers: An Angler’s Stories & Recollections

I love getting sent books by authors; it gives me a warm fuzzy glow inside that someone actually might value what I say about their writings. Writers sending bloggers books to review is quite a new thing and I have got to admit it is a perk I quite like. However I have been dreading the day I am sent a book that is absolute mince and wonder about what I will say. On the other hand even when the book is good I am still stuck about what to write about – I would not want to give you a blow by blow account of what is in the book as it will spoil some of the surprises but then I have to give an indication of what the book is “about”

So, I was sent this book a fair while ago now by Ed Quigley and I must say it falls into the second category – it’s great. I suppose I could leave the review there but to give the author a bit of value for money I must write more I suppose. The title of the book is “In the Company of Rivers: An Angler’s Stories & Recollections” and it pretty much sums up what the book is about – Ed’s adventures fishing around the world. It is pretty entertaining stuff as he has met some interesting people on his travels. I smiled wryly about when came fishing to Scotland; I have fished the rivers he mentioned and he summed it up pretty well what kind of time can be had drinking whiskey with the locals. I see he has acquired a taste for 10 year old Macallan whiskey something I started enjoying on a recent trip up north.

I like the way Ed writes, short sharp paragraphs (a bit like a poem) – every one has something to say and there is no filler material.

My one regret with this book is that I did not get it to read during the close season – it is a perfect book for those winter nights when you feel a thousand miles away from fishing. I am one of these people who read fishing story books again and again. Saying that though, I am pretty sure it will be added to my reading list again for this coming winter as it is a book you can dip in and out of as the mood takes you.

It will have a permanent spot on my bedside table.

Available from Amazon US

Fly fishing and poems..

What is it about fly fishing that makes people want to write poetry?

Go check out friend Mikes site! 

Coming to an end..

So the end of the season is almost upon us, I fished the middle Clyde on Saturday for a few hours – there was plenty of flies on the water but the trout appeared to have other things on their minds.

I caught one trout on the nymph, a lovely trout that was very dark in color – did plenty of acrobatics before finally coming to the net.

I am now gearing up for the Pike – I was down at the forth and clyde for a few hours today with plugs – caught nowt but I hear the last month has been slow – I met a long time canal fisher (and blog reader) Vinny who has had some rather nice Pike this year. He also told me some disturbing information about Polish immigrants who are killing lots of Pike – one was even seen dropping a bag of cement off a bridge to take the oxygen out the water. Good grief !!

William Joseph in the dock

Ozarks Angler writes about a review he wrote for a William Joseph bag he bought a couple of years ago.

Very Interesting article - makes you wonder just how much testing the William Joseph company actually did?

Givin’ it a lick, ye see…

Someone asked me to elaborate on the conversation I had with the farmer regarding the cows drooling on my car.

I am not a big fan of cows; I don’t trust anything which looks as if it could trample you to death. Sure, I am told they are docile but I don’t want to be that statistic that gets squashed. I suppose fishing and cows go hand in hand, eventually you are going to have to walk through a field with lots of cows and in the last year I have began to have an uneasy truce with them. I still let other people go into fields first though.

Anyway, I was sitting in my car at around 4 pm and watched the farmer herd his cows across a field towards a gate – the cows then go through the gate, cross a road and down a narrow lane (where my car is parked) next to his house to get to the cow sheds for milking. I decided just to wait in my car as I did not want to rush getting my waders on – in fact I was absolutely shattered and I couldn’t be bothered.

I watched the cows crossing the road and they did come very close to my car (I drive an Audi A3) occasionally they would stop and peer in my window at me quizzically and I would notice one having an experimental lick of the bonnet – I was a bit panicky in case one of them knocked a wing mirror off but they managed to keep their distance. There was a good few dozen of them so it took several minutes for them all to be herded past. It was actually quite interesting being so close to their big bovine faces without them or me scarpering fast – they have nice big eyes I noticed for the first time.

The farmer stopped on his little quad bike and gave me a wink and looked at me expectantly – I could tell he wanted to talk. I wondered if he was getting annoyed at me parking my car in his driveway, I rolled down the window.

- Hiya – I said

- Aye Aye – he said with a deadpan straight face - was meaning tae talk to ye aboot the coos!

- Oh, ah yes? – Not really understanding what he was going to say.

- Aye, their no going tae hurt yur car, although…- he paused for a moment obviously searching for the right words.

- Oh, ah yes? I said helping him along

- Sometimes they lick it! – he said looking into the distance (not really though as he appeared to be studying the hedge behind the car)

- It could do with a clean – I said with a smile, this did not go down well – he looked at me as if I did not grasp the seriousness of the situation.

- And sometimes they drool on it – he added to give me an overall picture of how the cows appreciated my nice black Audi.

- That’s all right – I said - no harm done, I just appreciate being able to park close to the river.

- I just didnae want ye tae think it was me and the wife……- he paused again – spitting on yer car!

- I er, um didn’t think it was you anyway…um – I was a bit confused at this.

- Aye, I’m glad we had this little chat – good luck with the fishing!

And that my friend’s is the story of my conversation with the farmer regarding cow drooling over my car.

cow drool

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