I am going to start out and say I should not really have expected anything more.
I have always had a bit of a weird relationship with Hardy and their customer service. I suppose I should be glad they do not treat an opinionated asshole with a blog any differently than any other punter.
After my favorite Greys rods (the old style 2 piece GRX 8 foot 6 4/5weight) was crunched in my car door by my beloved three year old I was kinda hopeful that the lifetime unconditional guarantee would kick in – I would fork out the £15 that I had obviously paid for when I bought the rod and a new top piece would be in the post.
What of course I did not expect was to be blindsided by a “we have none of them left” and do you wanna pay £50 for an upgraded model?
Browsing on the net for fishing tackle shops I find a Greys GRXi from North East Tackle for £100 so the £50 offer is looking pretty good. However I do not want a new model with a funny new action that I may not like for £50, I want to pay £15 and get my old rod back that has grown with me over the years – it has a great action that suits my casting style and I love it. Pity it was such a pain in the arse for being in two sections though – and now sadly in three!
I suppose what would have made me happy would be if they had said:
“We are very sorry to hear about your loss, seeing as how we did not take account of the number of breakages of this particular model please accept the upgraded model for the sum of £15 which is what you agreed to when you bought the rod and we agreed to when we sold you it”
What do you think?