“For the third time I snapped a section of my 6 piece Hardy Gem. Not through aerialising 80 ft of competition line as I did with my Sage TCR but straightforward fishing. It just snapped…
Now I think there is a basic flaw in these rods and for the past three weeks I have been involved in a frank exchange of views with Messrs Hardy on the subject. As a result They have agreed so far to come down from the original replacement cost of £140 to £50. Now I think this is quite wrong. Indeed I believe they should be recompensing me for the original two breaks which I paid for. However, they play a very hard ball do Messrs Hardy. You would think that a customer who has spent over £3000 on their kit over the past 12 years or so would be worth holding on to!
What a difference to the stories on here of exemplary service from Orvis.”
One reply was:
In my dealings with Greys/Hardys I’ve found them to be unreasonable, obnoxious and more than a little condescending. As long as there’s a breath left in me I will never again buy any of their products.
Orvis are the polar opposite – very helpful, gracious and informed.
Good manners and customer service cost nothing and in these days and times it is the companies that go above and beyond……wait a minute – is being polite and respectful to your customer going that extra distance? Nope, it should be something you expect from point of purchase to after care.
Fred pipes in:
Love ’em or loathe ’em – when it comes to customer service American companies know what is required. Any American coming to live in the UK and especially in Scotland would be appalled at the “if ye dinnae like it then get tae f**k attitude” so often encountered at every level from pubs upwards
Very true – one of my pals told me a few Hardy rods are actually cheaper in the states than over here (if anyone fancies confirming this do it in the comments) – I suppose they would have to be to make up for the after sales service – I doubt the American market would put up with it.
In Glasgow fishing news it is now drizzling.